Refund & Cancellation Policy

1. Our Agency Quality Commitment

OptixFusion Digital Marketing & Web Engineering ("OptixFusion", "Agency", "we", "us", or "our") is dedicated to providing high-caliber web development, SEO strategies, and performance marketing solutions. We operate with complete transparency and stand 100% behind our technical deliverables.

2. Web Engineering Project Refund Terms

• Pre-Kickoff Full Refund (100% Guarantee): If a client cancels a web development contract or project before engineering work, UI wireframing, or technical setup has commenced (within 48 hours of invoice payment), a 100% full refund will be issued.
• In-Progress Development Milestones: Once project discovery, UI/UX design, or backend coding has initiated, refunds are calculated pro-rata based on completed milestone deliverables. Completed and approved project phases are non-refundable to cover consumed engineering hours.
• Post-Launch & Final Delivery: Once a custom website, e-commerce store, or web application is launched or handed over to the client, development deposit fees become non-refundable. All launches are backed by our 30-Day Technical Support Warranty to fix any bugs or technical issues.

3. Digital Marketing Retainers & Ad Spend

• Monthly Marketing Retainers: Monthly retainer agreements for ongoing SEO, PPC management, or Meta Ads management may be cancelled at any time by providing 30 days written notice prior to the next billing cycle.
• Third-Party Platform Ad Spend: Funds paid directly to third-party ad networks (Google Ads, Meta Ads Manager, LinkedIn Ads) are disbursed directly to ad platforms and are strictly non-refundable by the agency.

4. Non-Refundable Direct Expenses

The following direct third-party expenses paid on behalf of or directly by the client are non-refundable:

• Domain name purchases and annual registrar renewal fees.
• Third-party cloud hosting, dedicated server provisioning, or SSL certificate fees.
• Third-party commercial software licenses, premium API integrations, or paid website plugins.

5. Refund Request Processing Timeline

Approved refunds are processed by our accounts department within 5 to 7 business days and returned via the original payment method (Stripe, Credit Card, or Direct Bank Wire Transfer).