Refund Policy

What this policy covers

This policy applies to fees you pay Optixfusion for our services: website development, Shopify store development, Shopify SEO and advertising. If your signed proposal or agreement says something different, the proposal or agreement applies.

Because we provide custom services rather than ready-made products, our refunds are based on how much work has been completed.

Cancelling before work starts

If you cancel in writing before we begin any work on your project, we will refund the full amount you have paid us. Work begins when we start discovery, planning, design, development or campaign setup, as agreed in your proposal.

One-time projects

This covers website and Shopify projects, and any other work quoted at a one-time price. If you cancel after work has started:

• We will work out the value of the work completed up to the date you cancel, based on the stages in your proposal.
• If you have paid more than that value, we will refund the difference.
• Stages you have already approved or that have already gone live are not refundable.
• We will hand over the completed work once all amounts due for it have been paid.

Monthly services

This covers monthly SEO and advertising management plans.

• Fees for a month that has already started are not refundable, because the work for that month is planned and under way.
• If you paid in advance for future months, we will refund the months that have not started.
• Some plans have a minimum term, which is shown on the service page or in your proposal. If you leave early, the fees for the rest of that term may still be due, unless we agree otherwise.
• After any minimum term, you can cancel with 30 days' written notice.

What we cannot refund

• Third-party costs: Shopify plans, theme licences, paid apps, domains, hosting and similar costs, whether you paid them directly or we paid them for you. Any refund of these depends on the provider's own policy.
• Ad spend: money spent on Google, Meta, TikTok or other ad platforms.
• Completed work: work that has been delivered and approved, or that has gone live.
• Results-based complaints: rankings, traffic and sales depend on many things outside our control, so we do not guarantee specific results. A change in these numbers alone does not qualify for a refund, unless your proposal says it does.
• Client-side delays: time we have already reserved or spent when a project stalls because content, access or approvals did not arrive.

If we cannot deliver

If we are unable to complete work we agreed to deliver, we will refund the fees for the part we have not delivered. If you believe something we delivered does not match your agreed scope, please tell us first. We would rather put it right.

How to request a refund

Email help@optixfusion.com with your name, your company, the project or plan concerned, and the reason for your request. Then:

1. We will confirm that we have received your request within 5 business days.
2. We will review your proposal and the work completed, then share our decision with you and how we calculated it.
3. If a refund is approved, we will send it to your original payment method within 14 business days. Your bank or payment provider may take longer to show it.

If a payment concern comes up, please contact us before raising a dispute with your bank, as we can usually resolve it faster directly.

Purchases made with Shopify

Some links on our site take you to Shopify offers. If you sign up through one of them, your plan and payments are with Shopify, so any billing or refund request must go to Shopify. Our Terms & Conditions explain more about third-party services.

Contact us

If you have a question about this policy, we are happy to help.

• Email: help@optixfusion.com
• Phone: +91 90546 85594